Today’s call centres are more than typical call centres that have operators or agents listening to and answering customers calls .Today’s call centre have additional functionalities of handling the text and chat queries from the customer. To efficiently handle and track all these powerhouse requirements at low costs VOIP technology is used to bring down the expenditure spent on conventional telephonic communication.
The VOIP call centre uses the switch-less topology to handle the customer’s calls using Session Initiation Protocol which is abbreviated as SIP. The VOIP call centre solutions are used along with the traditional call centre applications to handle the high traffic volumes combined with advanced technical capabilities of voice over internet platform. These are not the replacements to the conventional call centres but serve to aid them by leveraging the combined benefits of low cost VOIP and efficient VOIP setup.
VOIP call centres do not have telephones and also do not need computers or desktops at agent’s desks. It serves to communicate messages from customers to agents and vice versa through screen pop ups from a centralized location. The solution so provided is quick, safe and easy to install and set up. It takes around thirty minutes to set up.
The VOIP technology provides easy management also as the calls can be stored, processed and recorded at a centralized location.
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